The main menu item is "Remote access".
Our engineer will help you clarify your problem and suggest the best way out of the situation. We solve any problems that require the participation
of a qualified specialist with experience and knowledge, which may not be available to regular users.
To determine the time when it will be convenient for the user to start a remote communication session, contact us email or call via WhatsApp:
| График работы | С 9-ти до 21-ти по центральному европейскому времени (CET)
В остальное время используйте почтовый адрес fomin@antivirus.ru
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| Единый номер технического обслуживания для всех регионов
+420 603 905 917 
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At the agreed time, you must activate the "Remote access" option in the main window of the program».
If the Mozilla Firefox browser is installed on your computer, the system prompts you to save the program FomsoftAA_v3.exe.
Fig. 94.
Fig. 94. Mozilla Firefox Message.
You can save the program anywhere. Next, you need to activate the "Show the progress of current downloads (Ctrl+J)" button in the browser and
click on the program name FomsoftAA_v3.exe, Fig. 95.
Fig. 95. Starting the program FomsoftAA_v3.exe.
If you have other browsers installed on your computer, you can start the remote access launcher by clicking the dialog button
"Run", Fig. 96.
Fig. 96. Starting the program FomsoftAA_v3.exe from the Internet.
As a result, the program FomsoftAA_v3 will be launched, which will launch the remote desktop access module
your computer's desktop and our engineer will be able to work on it remotely. Its start menu for this program is shown in figure 1.
Fig. 1. FomsoftAA_v3 Start window.
For remote maintenance, you must activate the [start session] menu. You will receive a request for
confirmation of your consent to the work of our engineer on Your computer, shown in Fig. 2.
Fig. 2. R\request to continue working.
After your consent, the remote administration program will start. This is an instance
programs Ammyy Admin v3. 7 of the company "Ammyy" .
If your computer is running Windows Vista or higher, their security subsystem will issue
request to confirm that you are authorized to run this program. This program is signed with our electronic signature.
Therefore, Windows startup checks its integrity and compliance with the security certificate issued by the world-famous
by the Comodo certification authority.
However, despite the presence of a certified electronic signature, some antivirus programs issue warnings
reports that this program may pose a threat to user data.
Such a reaction of antivirus programs to a remote access program can not be considered either false or triggered by an antivirus program
protection, nor infection of the program with a virus. This is only a warning to the user about a < strong>potential threat
his computer. The degree of danger of running this program is the same as the presence of a scalpel in the surgeon, or a divorce
the plumber who you ask for help has the key. It all depends on who uses these tools and how.
Therefore, if you trust us, you need to make the appropriate configuration of the antivirus, or disable it for a while
perform work on remote access.
After starting, the communication module displays the remote access session control panel, where the ID is displayed
computer [green field Your ID], Fig. 4.
Fig. 4. The control panel of a remote access session.
This ID and password must be provided to us. it is necessary for the secure interaction of our computers.
After we get in touch with you, you will see a request to continue the session on your display screen, Fig. 5:
Fig. 5. Request to continue the communication session.
In the received request, set all the boxes, including the "Remember my answer for this operator " check box,< /strong>
in the settings and click [Allow].
This is all You need to do, all the other work will be performed by our engineer!
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